business process

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Work Arounds in Business Processes

By | June 6th, 2013|Categories: Blog|Tags: , |

“Work arounds are evil,” seethes Andy Carlino, co-founder of the Lean Learning Center, as he works with a team to map a very tangled, complex and strangled process to take orders for custom equipment at a large successful manufacturer. He works with the people involved in the process like an investigator attempting to identify a thief [...]

Promoting Employee Engagement–A Cautionary Tale

By | December 22nd, 2011|Categories: Blog|Tags: , , , , , , , , , , , , , , |

Those of you who know me are aware that I have been slow to embrace the power and value of social media.  Fortunately my friend and partner, Jamie Flinchbaugh, has convinced me of the error of my ways.  This is my 1st foray into the blogosphere and I hope to be a valuable contributor. Although it is becoming less common, unfortunately it is still not uncommon to find employees, and even entire departments, unwilling to participate and contribute ideas or suggestions to improve their organization.  The reasons are wide and varied and often would take a psychiatrist’s couch to understand.  The following is a tale of an extremely important department in a company, we will call them AAA, that was not only unwilling to be engaged, they were downright militant about it. […]

Process mapping in a business environment

By | April 27th, 2010|Categories: Blog, Videos|Tags: , , , , |

In this edition, Andy and Jamie take on the topic of process mapping. A tool that spans beyond lean into every form of continuous improvement, it is often underutilized and misapplied. We focus on mapping business processes, and why both product / process maps and activity maps are so important. [viddler id=76188690&w=437&h=288] If you cannot view [...]