Learning from mistakes: A Lean look at the April 9 United Airlines fiasco

By | April 20th, 2017|Categories: Learning|Tags: , , , , , , , , , |

Although learning from mistakes can be a painful lesson for any organization, any competent CEO or management team knows that whenever anything goes wrong, taking corrective measures against repeat performances must be their first order of business. United Airlines passenger Dr. David Dao may have suffered multiple injuries on an April 9th overbooked flight when he [...]