Work Arounds in Business Processes

By | June 6th, 2013|Categories: Blog|Tags: , |

“Work arounds are evil,” seethes Andy Carlino, co-founder of the Lean Learning Center, as he works with a team to map a very tangled, complex and strangled process to take orders for custom equipment at a large successful manufacturer. He works with the people involved in the process like an investigator attempting to identify a thief [...]