In this edition, Andy and Jamie take on the topic of process mapping. A tool that spans beyond lean into every form of continuous improvement, it is often underutilized and misapplied. We focus on mapping business processes, and why both product / process maps and activity maps are so important.

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If you cannot view streaming video, you can go directly to Viddler to download the video. If you are interested in learning more about process mapping, you could attend our Kaizen Boot Camp course or purchase our Single Point Lessons.