Flinchbaugh

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Valuing the small improvement

By | February 11th, 2015|Categories: Blog|Tags: , , , , , |

Small improvements matter. Yet, organizations often de-value them because they are small. They don't always do it intentionally. They may simple OVER-value the big improvements, through recognition and reward. Here are three important reasons to value making small improvements: 1. It's how you learn and build culture. Improvement is a muscle. Lots and lots of repetitions [...]

If we're going to fight fires, do it like the pros

By | November 2nd, 2014|Categories: Blog|Tags: , , , |

Email comes in. React. Issue gets raised at a meeting. React. Customer calls. React. What do we call it when we spend all day reacting to the events around us? FIREFIGHTING! We all do it. It's how most people spend the majority of their day. Sometimes one of the biggest values I can provide as an [...]

The beauty and effectiveness of simple communication structures

By | May 12th, 2014|Categories: Blog|Tags: , , , , |

How do I get engaged communication going with my team? How do I reach them? How do we get people talking without it dragging into an endless venting session? These are questions many leaders struggle with. In an effort to engage people, they open up Pandora's Box of issues and get flooded with a bunch of [...]

Carry the wounded and shoot the stragglers: dealing with cynics and skeptics

By | December 2nd, 2013|Categories: Blog|Tags: , , , , |

A question frequently asked of me is “what do I do about the people who won’t get on board?” This is too broad of a question, because there isn’t a single answer to the question, except “it depends.” What does it depend on? Primarily, the reason for people resisting is unique to them. Do not overgeneralize [...]

What's the different between audit and assessment?

By | October 20th, 2013|Categories: Blog|Tags: , , , , |

by Jamie Flinchbaugh I recently wrote a column for IndustryWeek titled Get the Most from Your Assessments. This was in part inspired by the several assessments I had just completed for clients in the weeks preceding my column due date. But there is also a pet peeve that I wanted to correct: there is a big [...]

Not every improvement has to be a breakthrough

By | April 28th, 2013|Categories: Blog|Tags: , , |

by Jamie Flinchbaugh So many teams that I coach, assess, observe, and otherwise engage in are looking for breakthrough results. That makes sense, right? Desperate times call for desperate measures (and we seem to keep being reminded that these are desperate times). And if I'm going to work on something, I might as well make it [...]

Embracing the scientific method

By | January 3rd, 2013|Categories: Blog|Tags: , , , , |

I read plenty of disturbing statements about lean, but I read one recently that really caught my attention because it seemed to rip the core of lean out of lean, and then almost claim credit for putting it back in. I was reading a copy of AME's Target Magazine from my huge backlog pile of reading, [...]

Video: Walk-out Wednesdays at Network Rail

By | January 2nd, 2013|Categories: Videos|Tags: , , , , , , |

In our first video with a client, Andy Carlino discusses with Phil Verster of Network Rail the practice of Walk-out Wednesdays. This routine gets people to the "gemba", or real place where the real work is done, to practice fundamentals such as direct observation and waste elimination. [viddler id=d69fd878 h=370 w=437]

Standard work is not a replacement for skill and knowledge

By | May 28th, 2012|Categories: Blog|Tags: , , , |

Standard work takes many different forms once it is applied. In an assembly environment with 90 second cycle times, it may lay out step-by-step precise activities down to the second and whether you use your left hand or your right hand. When people see those examples, they think standard work doesn’t apply to them. That could be a 4-hour cycle time to be building something of great complexity, or a knowledge worker who is writing code, managing a marketing program, or settling a contract dispute. Standard work doesn’t apply, right? […]

Don't let accounting be your excuse

By | April 5th, 2012|Categories: Blog|Tags: , , , , |

It’s been said that the worst of all the types of waste is the waste of overproduction, because it generates all sorts of other waste. And in the lean world, it’s also been understood for quite a long time some of the dangers that traditional accounting can cause in creating these wastes. […]