A comprehensive operating system enables all workers in a lean organization to understand what’s expected of them and carry out their duties according to required standards. Having this kind of system in place creates consistent, predictable behavior.
Management can count on knowing what to expect and from whom, without the chance of miscommunication and unexpected actions. This keeps everyone in the company aligned and moving forward in the same direction.
High agreement of the tools to support work functions leads to systematic problem-solving. Companies can implement lean process improvement initiatives to address these issues when everyone in the organization uses the same steps to identify gaps between the current and ideal states.