Sustain Improvements with Gemba Walks Stay Connected to the Work

As a leader, it’s easy to get caught up in meetings, emails, and the endless to-do list that comes with managing teams. But if you really want to sustain improvements and drive a Lean culture, it’s time to get out of your office (or off Zoom) and head to the Gemba.

In Lean terminology, Gemba refers to “the real place where work happens.” This could be your production floor, your team’s workspace, or wherever the action is taking place. By going to the Gemba, you’re not just observing—it’s about connecting with your team, understanding the challenges they face, and uncovering opportunities for improvement. Here’s how to make the most of your Gemba walks:

• Ask: “What’s Slowing You Down?”

The key to a successful Gemba walk is engagement. Instead of just watching from the sidelines, talk to your team and ask them about their pain points. Ask questions like, “What’s slowing you down?” or “What tools or processes aren’t working for you?” Your team is the best source of information when it comes to identifying inefficiencies, so listen closely. This shows that you care about their work and are open to suggestions.

• Observe Processes Firsthand

When you’re on the ground, you’ll get a completely different perspective than you would by just reading reports or hearing updates. Observe how tasks are being carried out, look for bottlenecks or waste, and take note of any opportunities to make things smoother. Sometimes, even small tweaks can make a big difference in efficiency. By seeing processes firsthand, you’ll gain valuable insights into where improvements are needed.

• Thank Teams for Their Honesty

One of the biggest benefits of Gemba walks is building trust between you and your team. By being present and genuinely asking for feedback, you’re encouraging a culture of openness. If team members are willing to share their challenges with you, thank them for their honesty. This reinforces the idea that their voices are heard and that they’re an essential part of driving improvements.

Pro Tip: Schedule 1 Gemba Walk Weekly!

Consistency is key when it comes to Gemba walks. Don’t make it a one-off event—schedule time for at least one walk per week. This shows your team that you’re committed to continuous improvement and that you’re always looking for ways to support them. Plus, the more you do it, the easier it becomes to spot issues and implement solutions before they grow into bigger problems.

Why Gemba Walks Work

Gemba walks aren’t just a check-the-box activity—they’re a powerful tool for sustaining Lean improvements. By staying connected to the work and maintaining a hands-on approach, you’ll better understand the challenges your team faces and show them that you’re dedicated to making their work life easier. Plus, the insights you gain will directly inform your next steps in driving Lean initiatives.

So, are you ready to take a Gemba walk? Let us know in the comments how you plan to connect with your team this week!