problem solving

If we're going to fight fires, do it like the pros

By |2017-12-08T18:31:28+00:00November 2nd, 2014|Categories: Blog|Tags: , , , |

Email comes in. React. Issue gets raised at a meeting. React. Customer calls. React. What do we call it when we spend all day reacting to the events around us? FIREFIGHTING! We all do it. It's how most people spend the majority of their day. Sometimes one of the biggest values I can provide as an [...]

Which Problem Solving Form Should We Use?

By |2017-12-08T18:31:30+00:00January 30th, 2014|Categories: Blog|Tags: |

Problem solving can be complicated. Let’s face it. If you Google “problem solving methods” there are 69,400,000 entries to choose from.  There are an infinite number of problems to solve. Solved problems = better results.  Ideally the organization would be best served by solving problems as soon as they surface, where they surface, by the people [...]